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We will try to dispatch all items within 24 hours of the order being received, during busy periods it may take up to 72 hours.
Delivery will be to the UE or international address specified in Your Order. We offer a variety of delivery options but We shall have no liability for any delay or failure to deliver the Product, if the delay or failure is wholly or partially caused by circumstances beyond Our control.
When placing an Order, please bear in mind We are unable to deliver on Public or Bank Holidays and Orders placed on those days, or at busy periods may take longer to deliver.
International Delivery Services
Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the Spain may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are Your responsibility and must be paid by the recipient. Unfortunately, We have no control over these charges and cannot tell You what the cost would be, as customs policies and import duties vary from country to country.
In addition, some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of Our products to Your selected destination. You can contact Your local customs office for assistance regarding these matters.
Delivery may be delayed by local customs because of this, but unfortunately this is out of Our control.
Lost Parcels
We will begin Our missing parcels procedure if Your Order fails to arrive within 20 days (UE only) and 30 days (International) of dispatch and You notifying Us. We will investigate Your claim, and if We are satisfied that the non-arrival of the Product(s) was attributable to Us, then a replacement item will be sent or a refund will be credited to the credit/debit card which was used to place the Order. Please note that We may refuse to make future deliveries to addresses that are considered to be insecure. In this event, You will be contacted by Our service team and asked to provide an alternative delivery location for future orders.
It is Your responsibility to ensure the correct address is entered on the order. We will take no responsibility if an incorrect address has been entered and You do not receive the item. In this situation, we will do our best to You assist in recovering the item but in the situation the item is not recoverable, We will not be held responsible.
Purchases from this Website is in EURO ((EUR €) ). Banks and international credit/debit card issuers will determine exchange rates and may make additional charges, which You are liable to pay.
All Orders are shipped from Spain. Any import duties and taxes payable, will be charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel. If You have any questions related to customs charges, please contact Your local customs office.
Returns to Us are at Your cost and You should keep evidence of having sent the items, such as a certificate of posting. In all cases the items must be in their original condition.
Our returns policy is outlined here: Return Policy
Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content appearing on this Website shall remain at all times vested in Us. Shinebysafa is a registered trademark owned by Us.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Contract that is caused by events outside Our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes, in particular (without limitation) the following: –
• a) strikes, lock-outs or other industrial action;
• b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
• c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
• d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
• e) Impossibility of the use of public or private telecommunications networks;
• f) The acts, decrees, legislation, regulations, or restrictions of any government;
Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance during that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.