WHAT IS YOUR RETURNS POLICY?
We will exchange or refund non sale items provided the item is returned to us in the same unworn, unwashed condition with the swing tag still intact and in the clear packaging it was sent in within 14 days of the buyer receiving it. Items on sale may be returned for an exchange only. If there is a scent of perfume or a mark on the item due to make-up or deodorant from trying on the item, the return will be refused and the item will be returned back to you. We reserve the right to refuse refunds if the returns procedures have not been followed.
If any free items are sent with your order as part of a promotion, these items must be returned along with the purchased item to receive a full refund. If you received a promotional offer when you placed your order and are no longer eligible for this promotion as a result of a return this will be reflected in the refund received. Please note that original shipping charges are non-refundable and if your shipping fee was waived (thanks to free-shipping promotion), refund will be exxcluding shipping fee.
In the interest of hygiene and covid reasons hijabs and under caps will only be accepted for a return if they have not been worn/tried on. If there are any signs of wear it will be returned back to the purchaser. If any of the returns procedures have not been followed and we have to return the item back to you, a shipping fee of £4.50 will need to be paid. The item will remain on hold until this fee is paid.
Depending on how busy we are it may take up to 10 days to process your return from the day it is received back and during Ramadan it may take up to 21 days.
HOW DO I RETURN AN ITEM?
Please email us on contact@shinebysafa.com with your order number and reason for return. You will then receive a reply within 48 hours with further details on how to return the item. Please note all shipping costs are incurred by the buyer. ShinebySafa will not reimburse the cost of return shipping costs. The item is also your responsibility until it is returned to us, we therefore recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit.
HOW DO I EXCHANGE AN ITEM?
Please email us on contact@shinebysafa.com with your order number and which item you would like to exchange for. You will then receive a reply within 48 hours with further details on how to exchange the item.
Please note all shipping costs are incurred by the buyer. ShinebySafa will not reimburse the cost of return shipping costs.
The item is also your responsibility until it is returned to us, we therefore recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit.
I AM AN INTERNATIONAL CUSTOMER, HOW DO I RETURN AN ITEM?
Please email us on contact@shinebysafa.com with your order number and reason for return. You will then receive a reply within 48 hours with further details on how to return the item.
If you are returning item(s) to us from outside of the EU, you must complete a customs declaration, clearly stating that the package contains ‘RETURNED GOODS’. If your parcel is stopped at Spain Customs and a charge levied, we will refuse payment and the package will be returned to the sender. Under no circumstances can ShinebySafa pay customs duty in order to receive back our items.
HOW WILL I RECEIVE MY REFUND?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.
When will I receive my refund?
Once the return has been approved (This can take up to 3 days once the item has been received back) you will receive a confirmation email indicating that your refund has been processed.
Remember that payments to your credit card always depend on your bank/building society and can in some cases take 7-10 working days to reach your account.
CAN I RETURN A SALE ITEM?
Sale items may be returned for an exchange only. Please ensure you are mindful when purchasing a sale item. If you require more product and/or sizing information, please email on before purchasing.
contact@shinebysafa.com
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